Frequently Asked Questions (FAQ)

Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from eSmartDigital.online, please feel free to e-mail us at support@esmartdigital.online.

Q. How do I place my order?
A.

1. Click on the product you want to buy.
2. Click on “Add To Cart”.
3. You can add multiple products by opening different items and adding them to the cart.
4. After that, click “Cart” on the menu bar.
5. Scroll down and click “Proceed to Checkout”.
6. Fill in all the billing details and check your order summary (including total cost).
7. Click on the “Place Order” button below the form.
8. You will receive a confirmation email with your order details.
9. Orders are delivered using Cash on Delivery (COD) for your convenience.

Q. How do I cancel an order on eSmartDigital.online?
A. To cancel your order, simply log in to your account. Guest users can call our helpline during office hours to cancel their orders. You can also cancel your order during the final confirmation call.

Q. What is your returns policy?
A. For details, please visit our “Return Policy” page.

Q. What is your refund policy?
A. For details, please visit our “Refund Policy” page.

Q. What is your shipping cost?
A. We offer Free Shipping all over Pakistan (Shipping cost Rs. 0/-).

Q. Which service do you use for shipping?
A. We use M&P, TCS, and Leopards Courier Services for safe and reliable shipping.

Q. What is your delivery time?
A. We usually deliver within 2–3 working days after the confirmation call.

Q. How can I order an out-of-stock product?
A. You can pre-order any product that is out of stock by contacting us through call or email.